As patient consumerization takes further hold, the impact of decisions in medical billing is getting more attention from the public and media. This is especially true in the area of errors in medical billing and coding.
Medical providers will benefit from understanding what frustrates patients and taking steps to reduce errors, as well as working with partners who can help them stay on top of changes in billing requirements and patient expectations.
Revenue cycle leaders should know that patients are also frustrated by spending time resolving bills. More than four out of 10 respondents reported spending up to a month getting bills corrected and seven out of 10 said they spent more than two hours on resolution.
